Churning Through Change: Employee Turnover in the Telecommunication Sector

  Due to the nature of the telecommunications industry, it faces significant challenges in retaining talent and maintain a healthy workforce. As we have identified previously, employee turnover can have a negative impact on the organization as it disrupts operations, creates a hostile work environment, increases costs, and hinders growth and innovation. It is critical to address such issues by identifying the issues and effectively implementing strategies to foster employee satisfaction and loyalty. Following is an analysis of theories in HRM beneficial for any organization to have an in-depth insights into employee turnover and effective ways to minimize the employee turnover. ·          Expectancy Theory   This theory suggests that employees are motivated to stay in an organization if they believe their efforts result in good performance which eventually leads to desirable rewards.   ·       ...

  Employee turnover is defined as the rate at which employees leave an organization and are replaced (Price, 1977), is a critical measure for assessing organizational and workforce health. While it is a straightforward concept, accurately measuring turnover requires careful consideration. The most common metric is the turnover rate calculation which is presented below. A high employee turnover rate indicates signs of potential problems such as low job satisfaction, poor management or leadership, hostile work environment, or inadequate compensation. On the contrary, low turnover indicates a positive work environment, strong employee engagement, and effective HR practices. Beyond identifying the underlying problems, measuring employee turnover helps organizations in telecommunication industry to allocate resources efficiently. Further, by understanding the cost of employee turnover, organizations can justify investments in employee retention strategies. Additionally, analyzing emp...

  The telecommunications industry, which is defined by its rapid advancement of technology, demanding nature, and intense competition is facing a significant challenge in retaining its top talent and maintaining a healthy organizational workforce. The implications of employee turnover is far-reaching than the human cost.   ·        Financial Impact: Recruiting and Onboarding Costs:   Replacing employees is expensive as it involves different types of costs such as advertising, hiring recruitment agencies, background checks, and the onboarding process. Training costs:   Newly recruited employees require training and development to thrive to become productive whilst adapting to the face-paced Telecommunication industry. Loss of Productivity:   New hires take time to meet their full productivity and efficiency levels, which impact the overall organizational efficiency. Reduce Customer Satisfaction:   Frequent staff turnover may cause incon...

  The Common Drivers that Create Employee Turnover  Employee turnover is a costly and a disruptive challenge for organizations across all industries. However, understanding the reasons for employee turnover is crucial for developing effective employee retention strategies and maintaining a positive work environment. The following are the most common drivers that contribute to employee turnover. Inadequate Compensation and Benefits: Competitive salaries and comprehensive benefits are essential for retaining and attracting top talent. Failure to provide competitive compensation and benefits can lead employees to seek opportunities with better rewards. Limited Career Growth Opportunities: Employees seek continuous professional development and advancement in organizations. However, an organization’s failure to provide opportunities for growth can affect the level of motivation and result in employee turnover. Poor Management ...

  Telecommunication Industry and HR Related Challenges Faced by the Industry in Sri Lanka Telecommunication industry in Sri Lank experience significant growth year on year and as well as significant number of challenges due to the fast-paced nature of the industry. The sector has played a pivotal role in driving economic development by enhancing connectivity across Sri Lanka. The key players in the industry include Dialog Axiata, Airtel, Hutch and SLT Mobitel, offering a range of services such as calls, broadband internet, television and fixed-line services. Challenges in Sri Lankan Telecommunication Industry Rapid Technological Advancements: Telecommunication industry is defined by its rapid technological changes and its demanding nature of continuous upskilling and reskilling of employees. Challenges in Talent Acquisition and Retention: Attracting and retaining skilled talent is a major challenge due to competition from other industries and the need for s...